Operate Data Centre Networks based on Cisco ACI & Nexus
- Troubleshooting of Data Centre network
/>Collaborate and partake in CoE and CoP for Data Centres
Investigative, analytical and impact analysis skills Matric (Required) Additional helpful technical knowledge assist in creating collections strategies for the call centre. Provide insight on performance through accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate
organizations and their contractual obligations. Address without delay, performance issues when they arise. Take added advantage. Educational Qualifications: Matric Post matric technical certification. ITIL Foundation Required Capabilities: Self-motivator able to operate without supervision and not wait for others to set priorities
organizations and their contractual obligations. Address without delay, performance issues when they arise. Take added advantage. Educational Qualifications: Matric Post matric technical certification. ITIL Foundation Required Capabilities: Self-motivator able to operate without supervision and not wait for others to set priorities
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
comfortable working as part of a collaborative team without any Micromanagement The Reference Number for this Contact Nicole Flatscher nicolede-merge.co.za or call me at 011 463 3633 to discuss this and other opportunities
comfortable working as part of a collaborative team without any Micromanagement The Reference Number for this Contact Nicole Flatscher nicolede-merge.co.za or call me at 011 463 3633 to discuss this and other opportunities