first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin, System problem solving of user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches (Switches, Routers, Aircons and UPS) Assisting with uptime and monitoring of the IT infrastructure Occasionally Software - setup, repair, configure, troubleshoot Assisting with general tasks and administration of Ad-hoc calls assigned and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining
internet connectivity and VoIP services provided. From basic 1st line troubleshooting as well as in-depth troubleshooting configurations of all services. This role encompasses all basic duties in customer and technical support, as well the Network. NOC/VoiP Engineers are required to assist clients telephonically and via a ticketing system •Ensure all departmental deadlines are met and assist fellow staff to enable them to meet their deadlines information to Service desk or call out agent when assisting with errors on site •Maintain existing Asterisk
Player.
Engineering team. This position requires a combination of basic to intermediate
programming skills, namely
the client's digital solution
They are looking for an energetic IT technician to assist clients around the Tshwane area. DUTIES AND RESPONSIBILITIES required. DESIRED EXPERIENCE & QUALIFICATION BASIC REQUIREMENTS Fluent in Afrikaans and English (Read Configure basic cloud storage applications (Dropbox, Google Drive, OneDrive). Setup basic network configurations (router with DHCP, DNS, NTP, Port Forwarding). Basic troubleshooting of a network. Install and setup
desktop operating systems & office software. Basic knowledge of Microsoft server 2008 or above. Knowledge technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
desktop operating systems & office software. Basic knowledge of Microsoft server 2008 or above. Knowledge technical support and assistance to staff Install software, hardware and assist with network issues Diagnose
Able to troubleshoot networking issues, and assist in the resolution and implementation of network solutions certifications: MCP Certification, N, Server, A Basic knowledge of security best practices and network ConnectWise to effectively manage tickets to resolution Basic Exchange and File Server Administration Key Performance
Address basic technical challenges, seeking guidance when needed.
Conduct basic maintenance
monitoring tasks to maintain project timelines.
Assist in identifying and resolving project-related issues
investigating/troubleshooting tracking unit/camera issues, assisting technicians with installations, communicating after-hour networking and server support as required and basic desktop and device support as and when required