and Software i.e installing software programs, setting up email addresses, sorting out computer errors
management skills
Deliver exceptional customer service and go the extra mile to ensure satisfaction. Participate in technical
Direct and manage projects from beginning to end. Set goals and deliverables that support the goal of the outcomes of the project and ensuring they meet with set goals. Having knowledge and understanding of client’s
fibre optic splicing in both outdoor and indoor settings
project, ongoing and on an ad hoc basis.
strategic vision for the service desk and the ability to set the long-term direction of the team. An ability to The ability to manage time effectively while setting the tone of the team through modeling and leadership
laptops, printers, software and mobile devices Setting up new starters and issuing IT equipment Triage for any internal or external events including setting up and testing equipment · Aptitude for IT · Excellent
to thrive in both collaborative and solo work settings. You will provide technical support and assistance and commissioning of SCADA projects.
stewardship in order to provide direction, focus and set priorities. Implement ITIL best practices for Service Risk Factors. Configuring Task Management System. Setting application preferences and options. Configuring Management. Change Templates. Service Request Management: Set up the framework for Service Request Management Module Entitlements. Navigational Categories. Works Order Settings. Work Order Rules. Work Order Templates. See Description