is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting
Job Description:
Respond to service requests and incidents reported via telephone,
Accurately log and track all incidents and service requests in the ticketing system.
Follow issues are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring ensuring that all tickets are managed within the established SLAs.
Communicate effectively with clients year's experience
Must have experience with service desk ticketing systems and remote support tools
Partner with customers to define business needs and elicit business requirements Produce artifacts that accurately depict customer needs for product implementation such as business requirements and process flow diagrams Facilitate requirements and design discussions Provide research and analysis in
Employment Equity Plan.
Media Assistant ICT Services - Gqeberha, South Africa