management of systems.
communication with projects, staff and external stakeholders Manage staff performance and planning of
communication with projects, staff and external stakeholders Manage staff performance and planning of
communication with projects, staff and external stakeholders
cybersecurity training and awareness programs for staff.
Maintain oversight and control over all Helpdesk staff in relation to service levels and functional ownership objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting orienting, and training employees. Accomplishes staff results by communicating job expectations; planning effort and initiative to communicate, guide and lead staff to comply to policies, process and procedures drafted drafted as an instruction for all ESD employees. Staff Retention & growth. Objective 2 : Client Experience
1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves system configurations. Collaborate with other IT Staff to manage the support ticket workload and resolve 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves system configurations. Collaborate with other IT Staff to manage the support ticket workload and resolve
implementations (retail) Office Support: Assisting staff with IT queries related to their duties Assisting technical queries Anydesk remote support for all staff Sourcing IT equipment Branch management access (retail account management Setup of Desktop/laptop for new staff Key Cloak Manage IT Team & Weekly Roster Manage
acting as a Coach & Mentor to join Devs and staff. The successful incumbent will require 4 years' Coach and Mentor to junior staff, provide training to new and junior staff. Resolution of Support Tickets
implementations (retail) Office Support: • Assisting staff with IT queries related to their duties • Assisting technical queries • Anydesk remote support for all staff • Sourcing IT equipment • Branch management access account management • Setup of Desktop/laptop for new staff • Key Cloak • Manage IT Team & Weekly Roster