operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
SOUTH AFRICAN CITIZENS ONLY Are you a NIGHT OWL, NOT a morning person? Does the thought of waking up also a possibility of rotational shifts for covering the US night shift (SA day time hours). We are seeking
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
experience with software testing tools, i.e. Quality Centre, Quick Test Professional, Unified Functional T
two years practical work experience on HP Quality Centre test tool.
Qualifications
related projects(out of hours working, occasional nights and weekends) Provide support for all IT related related projects(out of hours working, occasional nights and weekends) Provide weekly reports to management
time away from home when required. Shift work/extended hours/ on-call duties may be required in some instances
candidate. If you're looking for a dynamic career shift and meet the qualifications below, APPLY TODAY Got ability. Contact Bryce a t bryceme-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably