improvements. Oracle Support Ticket System: Manage the Oracle support ticket system, including logging, tracking, and prioritizing support tickets. Collaborate with Oracle support services to escalate and
Financial Services company
management Logging customer queries and updating tickets Remote IT Maintenance and Scheduled Server maintenance
channel would be your priority. • Creating support tickets and tasks on SAP facilitating the management of
inquiries, complaints, and resolutions, in the ticketing system; Assist with the installation, configuration concepts; Familiarity with help desk software, ticketing systems, and remote support tools; Excellent problem-solving
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
management of data team projects Management of the ticketing system Day to day communication with stakeholders