Youre passionate about great customer experience, making complex things simple, all while improving process
1+ years of experience in an account management, customer success or online training in the software migration from clients previous solution
Online training sessions on our software
Regular client solutions
Provide support on queries of existing clients, through providing advice, configuration customer experience through product support in product design and product development.
Provide guidance
Trainer Company: An established business skills training company offering short courses to business clients and delegates Location: Hybrid (online, at our training venues in the Upper Highway, or at our customers' (exclusive agreement) Responsibilities: Conduct training sessions on MS 365 Office applications up to an Customise training content based on participants' skill levels and specific requirements. Provide practical learning. Address questions and challenges during training sessions. Requirements: In-depth knowledge of
Trainer Company: An established business skills training company offering short courses to business clients and delegates Location: Hybrid (online, at our training venues in the Upper Highway, or at our customers' (exclusive agreement) Responsibilities: Conduct training sessions on MS 365 Office applications up to an Customise training content based on participants' skill levels and specific requirements. Provide practical learning. Address questions and challenges during training sessions. Requirements: In-depth knowledge of
/ A+ / MCSE Advantageous
â 2 - 4 years experience in a IT technician / Administrator role
â
/>â Previous experience in the retail / FMCG industries (adv)
â Strong Admin background
â
· A minimum of 4 years outsystems development experience · BSc Computer Science, BSc BIS degree or a similar Certification in outsystems will be an advantage Experience with a broader knowledge base in solution design Investigate anomalies in the code 4. Documentation and admin a. Document development b. Release process documentation
their workload effectively. Technical Support Provide first-level support for customer concerns and issues their machines to prove the software capabilities Provide engineering support of our incoming tickets, including to 25% of the time Training, Demonstrations & Documentation Facilitate training courses for our customers: customers: onsite, at our in-house training facility, and remotely Provide technical sales support demonstration steps Desired Education and Skills Ability to provide step-by-step technical help, both written and verbal
• Administer company wide training program • Conduct training sessions for new hires & existing employees new hires during their nesting period • Conduct training on system/protocol updates & skill building to enable effective training • Lead Employee Development Program. • Coach, train, and develop on-team content based on a variety of training needs • Create an effective training model depending on the needs in training review and feedback sessions • Create and develop high quality and effective training materials
• Administer company wide training program • Conduct training sessions for new hires & existing employees new hires during their nesting period • Conduct training on system/protocol updates & skill building to enable effective training • Lead Employee Development Program. • Coach, train, and develop on-team content based on a variety of training needs • Create an effective training model depending on the needs in training review and feedback sessions • Create and develop high quality and effective training materials
and helpful to customers 4 - 5 years admin / service experience Excellent communication, telephonic and
and helpful to customers 4 - 5 years admin / service experience Excellent communication, telephonic and