/>- 3 years experience in providing help desk support.
Competencies and Skills
- Working knowledge of helpdesk software and remote control to users desktops
specialization and also in other system supported.
- Excellent problem-solving abilities.
currently seeking a Helpdesk Technician to join our client's team in Johannesburg. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, resolving IT issues company's IT helpdesk and ensure excellent customer service. Responsibilities: Provide technical support and assistance issues and incidents Log and track all support requests in the helpdesk system Escalate complex issues to satisfaction Requirements Proven experience as a Helpdesk Technician or similar role Strong knowledge of
JOB DESCRIPTIONThe ability to configure, optimize and deploy Cloud based VPNs, SASE, SD WAN Management, Cloud Network Sockets, Wi-Fi, PPOE and infrastructure network components layer 1 to 6.
In addition, skills around software defined firewalls, zero trust environments and management of
Reference: CPT007089-ME-1 IT TECHNICAL SUPPORT MANAGER Roodepoort Minimum requirements: Bachelor's degree related field Proven experience in a technical support management role (minimum 5 years) Good understanding strong problem-solving skills Experience with support ticketing systems and customer relationship management
Minimum of 4 years of practical experience in IT Support
* Valid driver's license is a mandatory
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* Provide first level technical support to end users, ensuring prompt issue resolution
support IT support
* Troublshoot and resolve hardware,
your knowledge, investigative and problem solving support skills. To keep customers regularly updated through post held To maintain an up-to-date knowledge of supported applications and developments To take an active with online retail business and eCommerce systems support • Experience working with SOAP requests and responses
in IT with at least 5 years experience in an IT support role. Knowledge of IT infrastructure, networking
environment, we'd like to hear from you. The VOIP Support Engineer will be responsible for configuration own. •Have experience providing professional IT support to business. •MySQL and Postgres Database administration servers when required •Provide 1st & 2nd line support for client reported issues • 5 Years' experience dedication to on-going training and development. •Support process improvement. •A strong communicator – speak
execution (GT) team, and other business units to support the company initiatives and improve interdepartmental and managing risks arising from own department. Support standardised delivery processes by ensuring business services, meet and exceed client expectations in support of strengthened business IT collaboration. Monitor outwards. Ensure direct reports understand and support the company's vision, values and strategy. Contribute execution (GT) team, and other business units to support the company initiatives and improve interdepartmental
execution (GT) team, and other business units to support the company initiatives and improve interdepartmental managing risks arising from own department.