Operations experience (ticket handling, problem, incident management) Jira and Confluence experience Build Operations experience (ticket handling, problem, incident management) • Jira and Confluence experience •
in troubleshooting technical problems. • Proven experience in managing IT Infrastructure and Services
Operations experience (ticket handling, problem, incident management) - Jira and Confluence experience -
Management
Improvement Management Automation Problem Finding and Solving Conflict management and resolution High EQ Matric
Experience
skills.
management skills and problem-solving skills.
ITIL Processes: Knowledge of Incident, Problem, and Change management
Agile Working Model (AWM)
ITIL Processes: Knowledge of Incident, Problem, and Change management Agile Working Model (AWM) Charter: