Docker
Incident Management Assisting with Incident and Problem management by identifying and reporting re-occurring causes as well as problem re-occurrences, in order to assist with Incident management. Utilising various Certificates Strong Communication Skills Problem solving Skills Time Management Skills Quality management skills
ITIL processes, in particular Incident , Problem Management, Configuration Management Any additional
ITIL processes, in particular Incident , Problem Management, Configuration Management Any additional
Incident Management (IM) Change Management (CM) Problem Management (PM) IT Operations Process Controls Technical
creative approach to solving problems
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
Management), CM (Change Management) and PM (Problem Management) topics assigned to the Feature team adhere Management PIC Process Management (Problem, Incident and Change Management) Knowledge of GROUP, ITPM, AWM
requirements.
- User support via Incident/Problem/Change management
- Preparation of system/technical
tickets as required Raise and lead tasks PM (Problem Management) tickets as identified Action and coordinate