Job Description:
Respond to service requests and incidents reported via telephone, email, or ticketing system.
Provide first-line technical support and troubleshooting for hardware, software, and network-related issues.
Assist users with password resets, account
Core Responsibilities:
o Conduct research and gather data from various sources, such as databases and reports, etc.
o Analyse and interpret data using statistical techniques, software applications, frameworks, and models.
o Prepare and deliver reports, dashboards, presentations, an
Duties and Requirements:
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Key Responsibilities:
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