OFFICE BASED Covering support hours on both day and night shifts on a rota basis: This is a shift position Candidates will work 2 weeks day shift & 2 weeks night shift. They will be paid accordingl y Your responsibilities activities/projects proactively share knowledge help during times of leave/absence Leading by example, always display manner Ability to troubleshoot and strive for first time resolution of issues. Consistently produce high
Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.
- Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.
the process and checks to the Operations team (Night Ops) to ensure it runs successfully once in production
quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting
accounting knowledge.
with queries around technical content, drawings, parts or BOMs.
Manage workshop BOM and job changes designers/engineers around changes etc.
Audit Parts manuals to BOMs where necessary.
Vendor changes presented.
Driven, results orientated with strong time management, prioritization and organizational skills
Fundamental accounting knowledge. Projects from time to Time to improve the Business. Troubleshoot user issues role, we invite you to apply and become an integral part of an innovative team. If you are interested in
commencement to completion within the scope; budget and time agreed. Projects could be associated with any discipline flexible and adapt to change, to work independently, part of a multi-disciplinary team
clearly communicate with directors and have good time management skills.
Technical
simultaneously.
a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing of calls are resolved per day.