Vodacom Call Centre Jobs in Johannesburg - Page 2
- Johannesburg (75)
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IT / Computing / Software
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Field Support Engineer
Sandton
Negotiable you’ll do:
- Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
- Asset input average contractual SLA requirements
- All calls which can be resolved remotely is redirected back team.
- Productive Call Rate - To ensure that the agreed-upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
- Call Ageing - Ensure
share this job on whatsappMcse Engineer Midrand
DatacentrixMidrand
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Infrastructure Support Johannesburg, South Africa
Quadrant Systems CcJohannesburg
scope of client's current WAN Service provider – Vodacom Perform end-user support for Dealers and problem
Infrastructure Systems Support From To (market) - Hourly
Quadrant Systems CcJohannesburg
scope of client's current WAN Service provider – Vodacom Perform end-user support for Dealers and problem
Telecommunications Technician Johannesburg NEW
Ashton PersonnelJohannesburg
R45 000 per month analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure
B2c Support Consultant
Johannesburg
Review Calling
- Conduct customer feedback calls for 6 to 8 hrs per day
5 days a week.)We prefer that customers are not called on a Sunday.
- Review Quality- You will be
distribute them accordingly
NPS Calling
- Capture feedback in a systematic way
marketplace startup
- Working in insurance / call center, customer service experience
Senior C# Developer Johannesburg North NEW
Network ItNorth Johannesburg
Reference: NWA003112-PCa-3 Calling all experienced Senior C# Developers looking to join a renowned International send your CV to pcalvinnetworkrecruitment.co.za or call me on 011 622 9526. Annually
X2 Service Desk Agent I
Sandton
Negotiable allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
Desktop Support Technician Waverley, City Of Johannesburg Metropolitan Municipality
Vox TelecomSouth Africa
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
Test Analyst Johannesburg North
Network ItNorth Johannesburg
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
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