Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
Our client is looking for a Centre Manager in Umhlanga who has the following requirements:
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
What you will be doing:Â
To plan; direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans specifying goals; strategy; staffing; scheduling; identification of risks; contingency plans and all
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
liaise with end-user community/client via the Call Centre to assist with the resolution of more complex and ad-hoc requests; Facilitate inbound communication via the Call Centre during peak hours; Build good researching and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information
from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause