experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point skills ITIL foundation accredited Reports to: Service Desk Manager Location: Hybrid Working. working for
systems operational within the business (e.g. JIRA service desk) based on operational needs.
Qualificatio
Previous network support experience within a Service Desk environment, ideally within an ISP Professional
Server, HTML, Git, JIRA (Bitbucket, Confluence, Service Desk, Projects). DUTIES: Work with client-server Experience working on JIRA (Bitbucket, Confluence, Service Desk, Projects). Able to analyse and extract requirements
management, preferably in a dynamic and fast-paced service desk environment
events
management, preferably in a dynamic and fast-paced service desk environment Experience with managing a distributed
Responsibilities: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool
Responsibilities: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool
/p>