To lead a team of second line technical support agents, ensuring swift and effective resolution of customer
systems across six countries, utilising a network of agents and shop owners. Coding is primarily done on the
electricity and smartphones through a network of agents and merchants. The young, hardworking team values
Apps, Power Automate, Power BI, and Power Virtual Agents. Strong analytical and problem-solving skills.
Apps, Power Automate, Power BI, and Power Virtual Agents. Strong analytical and problem-solving skills.
Knowledge
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics
team of Tier 2 Support agents, while also managing a team of Tier 1 support agents in collaboration with
relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment
relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment