verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements
Understand and use ConnectWise to effectively manage tickets to resolution Basic Exchange and File Server Administration installation, and full testing Complete RFQ within tickets for quotes Customer interaction and communication
tedious tasks, like attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able support to all business units through the Extranet ticketing system. • Address and resolve user issues promptly tedious tasks, like attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to detail and commitment to quality. Efficient ticket resolution and user support. High attention to MEASUREMENTS Average Time to Close Tickets: Total Closure Time / Number of Tickets for each priority level. User
tedious tasks, like attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able support to all business units through the Extranet ticketing system. • Address and resolve user issues promptly tedious tasks, like attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to detail and commitment to quality. Efficient ticket resolution and user support. High attention to MEASUREMENTS Average Time to Close Tickets: Total Closure Time / Number of Tickets for each priority level. User
(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working to:
A business process analyst examines, improves and streamlines business processes within an organisation
specialist to handle and resolve inquiries and tickets.
You will be responsible for optimising
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
answering calls and resolving tickets. Log and update all queries within the ticket logging system for tracking Manage IT stock, including logging service desk tickets before issuing stock and maintaining accurate records