Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
team
about unfamiliar industry Prioritizing customer needs Strong customer service focus Ability to do research logically Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment into insights, streamline operations, improve customer experience, and transform their business. Our 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals
about unfamiliar industry Prioritizing customer needs Strong customer service focus Ability to do research logically Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching relevant work experience in leading a team of 15- 20 agents) QUALIFICATIONS Minimum 1 year in the current role/assignment into insights, streamline operations, improve customer experience, and transform their business. Our 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals
Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn
Technology (NQF level 5)
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous Fraud cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous Fraud cases (calls and emails) are actioned to provide assistance / feedback to customers. Load security transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
systems across six countries, utilising a network of agents and shop owners. Coding is primarily done on the achieve company objectives in serving customers. This role calls for commitment to exceptional credit and making every effort to maximise value for customers. The salary is market related and compensation