The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
prices for parts if required
Follow up with customers on quotes sent and not yet accepted
Technical
reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
if no response/feedback received
Monthly service planning with the Technical team and sub-distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
clearing which will reduce SSA's support department's burden.
     - This will allow administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) Pending) orders (automatically speeding up service).
     - Support in rolling out of SSA Standard overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.
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/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
emails, and phone calls - Provide exceptional customer service - Perform various administrative tasks as Assist with other duties & tasks within the department if/when required. -Managing Inventory - Matric
the day-to-day operations of the administrative department and employees.
Reading. Strong legal knowledge of the South African Labour and Corporate Laws. Strong communication, presentation
Reading. Strong legal knowledge of the South African Labour and Corporate Laws. Strong communication, presentation
quotations as per RFQ's received from the Field Service Engineer. Ensure correct pricing quoted per modality prices for parts if required. Follow up with customers on quotes sent and not yet accepted. Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer Team if no response/feedback received. Monthly service planning with the Technical team and sub-distributors weekly job/invoice tracker. Distribute weekly service/repair schedule. Dealing with Agents, Sub-Distributors
focus will be on clients who require expedited services. This role requires an understanding of estate and broker interaction Collaborate with other departments e.g. TAC Prioritise and manage cases while working