Key performance areas: Main Responsibilities: Technician scheduling and execution of the service call call outs Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets to Finance. Check Technicians clock-in/out for overtime calculation Book technician accommodation Process
Qlikview and Workwide Allocating breakdown calls to technicians. Constant customer communication and feedback Must have an outgoing personality to work with technicians, admin team, sales team and customers. Must have
Qlikview and Workwide Allocating breakdown calls to technicians. Constant customer communication and feedback Must have an outgoing personality to work with technicians, admin team, sales team and customers. Must have
clients onsite and online
targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure
targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure
clear communication with customers and service technicians to guarantee timely and satisfactory completion
clear communication with customers and service technicians to guarantee timely and satisfactory completion
calls, managing job orders, and dispatching technicians to customer locations. You'll also maintain schedules ad-hoc tasks and efficiently plan and schedule technicians' tasks. Where you'll be doing it Our client is
calls, managing job orders, and dispatching technicians to customer locations. You'll also maintain schedules ad-hoc tasks and efficiently plan and schedule technicians' tasks. Where you'll be doing it Our client is