beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
a vacancy for the services of an enthusiastic General Admin Assistant. Duties include · PA to the Branch Reception relief as required · Calling Customers as required · General Admin duties Interested & qualified
/>Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
General Description:
Key Performance Areas
Pre-Debriefing
Debriefing
Administration
for Subcontractor vehicles.
implementation and maintaining all data centre procedures. Monitor all data centre assets for tracking information Duties: Backup for reception as and when needed. General admin (Filing, Typing documents, minutes etc.) Excel and in other software (Word, PowerPoint, general Computer skills Etc.) Fluent in English & Afrikaans
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other clients, and general customer liaison. Action specific targeted projects via email and phone calls e.g. hospice plan. Some degree of cold calling is expected for specific projects General admin: Handling the administrative
and follow up with phone calls to set up meetings or arrange virtual calls.
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration