perform all tasks associated with the contact centre, from call management to response reaction and measurement assisting with administration and data. The response centre will operate 24/7 on a three-shift basis. Each Mechanic Desk, Call Management Software) • Telephone • Internet access • Response Team Leader • Senior Bookkeeper/Payroll Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible
all admin for the (KAM) Emergency Care Technical Team
Qualifications:
Grade
/>Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with
Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team
Immediately
Regional Team if no response/feedback received
Monthly service planning with the Technical team and sub-distributors
Liaise with Technical Supervisor for Field Service Engineer availability and schedule
processing all admin for the Emergency Care Technical Team. Areas of Responsibility: Quotes: Process quotations Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team. Immediately Regional Team if no response/feedback received. Monthly service planning with the Technical team and sub-distributors arranging for work to commence. Liaise with Technical Supervisor for Field Service Engineer availability and schedule
REQUIREMENTS: Ideally experience in Managing a Call Centre or Help Desk operator position Own transport Office Admin and Co-ordination Reception and Call Centre operations Data capturing and updating of all
all admin for the (KAM) Emergency Care Technical Team Qualifications: Grade 12 certificate is the minimum Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Immediately Regional Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors arranging for work to commence Liaise with Technical Supervisor for Field Service Engineer availability and schedule
all admin for the (KAM) Emergency Care Technical Team Qualifications: Grade 12 certificate is the minimum Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Immediately Regional Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors arranging for work to commence Liaise with Technical Supervisor for Field Service Engineer availability and schedule
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
We are looking for a professional and client-centred individual with attention to detail and good office compliance documents. Telephonic calls to clients and redirecting calls to other staff. Drafting of documents
We are looking for a professional and client-centred individual with attention to detail and good office compliance documents. Telephonic calls to clients and redirecting calls to other staff. Drafting of documents
second largest Funeral Assurance Group providing a centre of excellence and a leading provider of dignified experience as an insurance claim adjuster, or claims supervisor one of which was a leadership position. • 2 years