Customer Care Administrator to join their growing team. You will be responsible for monitoring, managing escalated customer queries/complaints daily; Provide team motivation and development to maximize performance; with the appropriate priority; Ensure that the CCC team is working effectively and efficiently throughout required; Regular engagement with the Stores Supervisor to ensure comprehensive operational flow and Create, review and present feedback to the management team in a professional manner; Create, review and present
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and and deadlines. The role involves motivating team members, assessing performance, participating in hiring management updated on team performance. Operations: Monitor inbound and outbound calls and email responses procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions lead the Contact Centre team Identify areas of development Coach and manage individual/team performance Reporting:
The role would be responsible for the following:
Accounts Payable
- Controlling and supervising accounts payable process
- Ensuring suppliers are paid timeously
- Ensuring that only valid and approved invoices are paid
- Ensuring that supplier accounts
within Testing, Inspection and Certification. The call centre agent will support the business developer by to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts” “scripts” when handling different topics Disposition calls accurately after every interaction Ensure accurate
within Testing, Inspection and Certification. The call centre agent will support the business developer by to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts” “scripts” when handling different topics Disposition calls accurately after every interaction Ensure accurate
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback to improve team productivity and overall performance through incentives Conduct regular team meetings to environment Monitor and evaluate individual and team performance, implementing corrective actions or initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency
in-bound and customer relations call centre experience to join their team. Must be fluent in English and Customer Service Experience will be an advantage Supervisor experience will be an advantage Excellent interpersonal Ability to work both independently as well as in a team Excellent organisational skills and professional
scouting for enthusiastic individuals to join our team. We offer a basic salary, however an individuals Contributing to and driving sales by effectively calling clients Responsible for processing all correct correct information onto final sales Adhering to sales team standards checklist skills Posses exemplary costumer communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za .
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Grade 12. A minimum of 2 years’ experience in a call center environment. Language Proficiency: Ability