The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
quotations received from the Field Service Engineer
Ensure correct pricing quoted per modality, obtain
with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team
Monthly service planning with the Technical team and sub-distributors
Distribute weekly service/repair schedule
Dealing with Agents, Sub-Distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing quotations received from the Field Service Engineer Ensure correct pricing quoted per modality, obtain with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing quotations received from the Field Service Engineer Ensure correct pricing quoted per modality, obtain with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) Pending) orders (automatically speeding up service).
     - Support in rolling out of SSA Standard
Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase
/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
knowledge of various destinations within South, Southern, and East Africa
administration, contract, paralegal background. This posts will require travel nationally. KPI's Contract Management communication skills Good geographical knowledge of South Africa Good knowledge of business English & Afrikaans
ons
per RFQ's received from the Field Service Engineer. Ensure correct pricing quoted per modality, obtain with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received. Monthly service planning with the Technical team and sub-distributors weekly job/invoice tracker. Distribute weekly service/repair schedule. Dealing with Agents, Sub-Distributors commence. Liaise with Technical Supervisor for Field Service Engineer availability and schedule appointment
underwriting standards and providing quality client service:
Coordinate the end-to-end recruitment process, from job posting to offer of employment, ensuring a smooth and positive documentation, conducting inspections, and implementing corrective measures.