resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections exposure is optimised. Customer Care Call Centre Management Management of the call centre team to ensure the the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the accurate accurate and timely reporting of customer care department data to identify trends and issues and respond
promote new products and or services Maintain and enhance the contact centre's brand image and reputation communicating the right messaging to attract prospective customers and retain existing ones Represent the marketing groups including product management, sales, and customer support Updating senior leadership on the progress the viability of current and existing products/services Collaborate with media organizations and advertising
promote new products and or services Maintain and enhance the contact centre's brand image and reputation communicating the right messaging to attract prospective customers and retain existing ones Represent the marketing groups including product management, sales, and customer support Updating senior leadership on the progress the viability of current and existing products/services Collaborate with media organizations and advertising
marketing strategy and coordination of all related services Create the portfolio's marketing strategy plan ensure marketing strategy is being executed by Centre Managers Ensure that websites and digital marketing
marketing strategy and coordination of all related services Create the portfolio's marketing strategy plan ensure marketing strategy is being executed by Centre Managers Ensure that websites and digital marketing
Marketer Customer Journey From opening account - how to keep the customer on the platform Customer retention of data – project management Collaborate with the call center in case of any discrepancies. NB – Understanding
Marketer Customer Journey From opening account - how to keep the customer on the platform Customer retention of data – project management Collaborate with the call center in case of any discrepancies. NB – Understanding
Marketing, Customer Support, reporting to the Marketing Manager. Sales: Visitations - Regularly call on all manufactured by the company. Services - Establish excellent client service & relationships. Orders orders from clients - accurate and detailed. Retail - Call on retail stores - existing and new clients. Marketing: -accurately and timeously. Filing - File all relevant customer information (information forms, edit forms, price reviews and all other correspondence) in the customer's electronic file. Proposals - Proposals to be
Marketing, Customer Support, reporting to the Marketing Manager. Sales: Visitations - Regularly call on all manufactured by the company. Services - Establish excellent client service & relationships. Orders orders from clients - accurate and detailed. Retail - Call on retail stores - existing and new clients. Marketing: -accurately and timeously. Filing - File all relevant customer information (information forms, edit forms, price reviews and all other correspondence) in the customer's electronic file. Proposals - Proposals to be
leader in the Contact Centre as a Service (CCaaS) and Unified Communications as a Service (UCaaS) sectors?