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knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that to ensure a cohesive and consistent customer experience across all marketing channels (digital, social and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure
Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, standards based on industry accepted customer experience metrics Operational responsibilities: Understanding Analytical skills to quickly assess rifts in experience Uploading plans, CE's, PO's, invoices, vouchers
knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible for designing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that to ensure a cohesive and consistent customer experience across all marketing channels (digital, social and drive continuous improvement in customer experience. • Develop and maintain metrics and KPIs to measure
management, and ensuring an exceptional customer experience across all channels. As a member of the leadership consistent and compelling brand image Enhance customer experience by implementing innovative and customer-centric marketing strategy to ensure a seamless customer experience Lead multi-channel and campaign marketing efforts dynamic environment Strong project management skills Degree in Business, Marketing or similar Post grad qualification ideally an MBA Minimum of 10 years of marketing experience, with at least 5 years in a senior leadership
years research experience (preferably in the CX or Market research industry) Holds a degree in economics economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate
years research experience (preferably in the CX or Market research industry) Holds a degree in economics economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate
Bachelor's degree in Marketing, Commercial , Business Administration, or a related field. Sciences degree with with relevant experience will be considered. Bachelor's degree in Marketing, Commercial, Business Administration Administration, Sciences degree or a related field. More than 3 years' experience in brand management, preferably
Bachelor's degree in Marketing, Commercial , Business Administration, or a related field. Sciences degree with with relevant experience will be considered. Bachelor's degree in Marketing, Commercial, Business Administration Administration, Sciences degree or a related field. More than 3 years' experience in brand management, preferably
hospitals and clinics. Experience within pharma essential - other industry experience will not be considered products and new employees Qualifications and experience: Degree in Health Sciences essential / compulsory studies in addition to BSc degree advantageous Digital marketing experience would be an advantage At least least 5 years experience in sales and marketing 3 - 5 years experience in pharmaceutical product management