deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing legistation. To timeously and efficiently resolve all customer queries in line with the Company's policies. To at the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible
I am looking for Afrikaans Speaking Control Room Operators/Controllers for one of my clients in Welt the LISTENER system well PSIRA Registered Speak Afrikaans as 1st language and English as 2nd language
role will also be responsible for excellent customer service in all aspects, professionally representing Certificate. No criminal record. Proficient in Afrikaans. Previous retail experience with pets will be Steercom Ops Report. Communicate Targets to Sales Reps. Change merchandising layout of shop. Daily tasks the cash up and banking detail daily Assist with customer refunds Ensure that staff purchases have been Assist Branch manager with duties pertaining to customers when he/she is on leave, or out of the store General
role will also be responsible for excellent customer service in all aspects, professionally representing Certificate. No criminal record. Proficient in Afrikaans. Previous retail experience with pets will be Steercom Ops Report. Communicate Targets to Sales Reps. Change merchandising layout of shop. Daily tasks the cash up and banking detail daily Assist with customer refunds Ensure that staff purchases have been Assist Branch manager with duties pertaining to customers when he/she is on leave, or out of the store General
relevant personnel; • Promoting customer service by creating a customer-focused culture and setting high high standards for customer service through empowering, managing and leading staff; • Management of personnel parts compulsory) . .• Must be fully bilingual in Afrikaans and English The following will serve as a recommendation
inventory management.
external customers to achieve business strategy Engage stakeholders and manage adherence to Service Level requirements Monitor and manage the productivity of service providers as per the SLA Maintain hygiene, health and Joint Ventures (JV's) Complete and monitor service provider scorecards as per the SLA (Blitz's, security and operations processes Ensure exceptional customer service at all touch points Ensure efficient shop-keeping shop-keeping and house-keeping disciplines Manage customer interactions, complaints and requests Drive and
external customers to achieve business strategy Engage stakeholders and manage adherence to Service Level requirements Monitor and manage the productivity of service providers as per the SLA Maintain hygiene, health and Joint Ventures (JV's) Complete and monitor service provider scorecards as per the SLA (Blitz's, security and operations processes Ensure exceptional customer service at all touch points Ensure efficient shop-keeping shop-keeping and house-keeping disciplines Manage customer interactions, complaints and requests Drive and
Word and MS Excel
Duties will include:
** full description of duties
ability to develop long-term relationships with customers and build and manage a client book. · Hitting earn great commission · Provide excellent customer service and display excellent communication skills qualification) would be advantageous. · Bi-lingual - Afrikaans is essential