sales team and will be responsible for serving customers in a call center based environment while boosting and marketing of products to new and existing customers. Job Objectives: Sales Achieve sales targets by stock, slow moving stock and special campaigns. Customer Relationship Management Assist with and resolve queries from customers Assist and resolve return for credit related queries. To grow the customer base year growing business with existing customers and bringing in new customers. Sales and forecasting analysis
expectations but not limited to: Customer: Visit customers and potential new customers according to a set daily Analyze and provide feedback on buying patterns of customers in geographical area in order to meet target objectives model stock for each customer to decrease rotations. Build and sustain great customer service levels and Marketing, Operations etc.). Training of customers to ensure customers are kept up to date with technical product new marketing and promotion ideas and assist customers in aligning their strategy with that of the Company
strategy and standards Ensure customer satisfaction by executing our customer service strategy and fulfilling fulfilling the demands of our customers Qualifications & Experience: A Grade 12 qualification A minimum an interest in fashion A passion for excellent Customer services and sales environment Figure and admin effective solutions in a fast-paced environment Customer Service Delivery Office Systems Policy & Procedures Strategic Sales Planning Managing the Sales Process Customer Value Management Behaviours: Action Oriented -
strategy and standards Ensure customer satisfaction by executing our customer service strategy and fulfilling fulfilling the demands of our customers Qualifications & Experience: A Grade 12 qualification A minimum an interest in fashion A passion for excellent Customer services and sales environment Figure and admin effective solutions in a fast-paced environment Customer Service Delivery Office Systems Policy & Procedures Strategic Sales Planning Managing the Sales Process Customer Value Management Behaviours: Action Oriented -
to:
Customer:
through customer cold calling
Prompt, professional communication Customer Service via phone and mail for any new orders and communication relationships with all customers both internal and external; Treat all customers with professionalism, dignity and respect; Promptly attend to customer enquiries in a courteous and effective manner; Managing Managing “Stopped” accounts daily Assist Customers with: Stock queries; Pricing; Quotes; pro-forma invoicing
Prompt, professional communication Customer Service via phone and mail for any new orders and communication relationships with all customers both internal and external; Treat all customers with professionalism, dignity and respect; Promptly attend to customer enquiries in a courteous and effective manner; Managing Managing “Stopped” accounts daily Assist Customers with: Stock queries; Pricing; Quotes; pro-forma invoicing
parts sales with existing and potentially new customers. Assist service technicians to book parts. Key provide timeous feedback on customer requirements Build strong customer relationship Meet monthly parts Follow-up and resolve customer parts order enquiries Provide regular feedback to customers on back orders and communication skills Building Relationships Teamwork Customer service orientation Commercial orientation Plan
reports, presentations, Approve rates for types of customers. Generate and follow up on qualified leads in Building customer loyalty: Effectively meeting customer needs and building productive customer relationships relationships Customer Focus: Developing and sustaining productive customer relationships Communication: Clearly