ensuring the smooth operation of our transportation services. You will work closely with our senior operations execution of transportation schedules to meet customer demands.
If you are passionate about transportation
distribution services to their clients, ensuring their satisfaction and trust in their services.
Job
and schedule shipments and deliveries to meet customer requirements and deadlines.
the suppliers and build relationships to ensure service levels are achieved.
co-ordinating and planning of transport/logistics services Ensuring that all deliveries are done in the most and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
Reference: BOK004393-AW-1 Customer Orders Administrator Qualifications: Matric Requirements: Minimum Minimum 3 years experience in customer service position including processing purchase orders, invoices, credit Liaising with customers regarding stock related matters Arranging courier collections and customer delivery Duties: Efficiently receive, process and invoice customer purchase orders for delivery or collection Process when required. Strategically plan and schedule customer deliveries based on geographic areas and specific
efficient and reliable transportation and distribution services to our clients, ensuring seamless delivery of processing proof of delivery (POD) documents, managing customer credits, and providing general administrative drivers and customers to resolve any discrepancies in delivery documentation.
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
achievement of production targets, service level agreement- and customer demand requirements. Key Performance and Reporting (25%) 3. Compliance (10%) 4. Customer Service (10%) 5. Staff Supervision (10%) 6. Cost and minimized. CUSTOMER SERVICE (10%) • Maintains effective working relationships with customers (both internal external) towards rendering highest quality of services. • Represents the company in meetings with relevant integrity in line with company core values. • Client / Customer / Employee satisfaction index. • Comebacks / discrepancies