to ensure adequate stock is available to meet customer demand. Coordinate with yard and stores staff trucking companies, freight forwarders, and courier services. Negotiate rates and contracts with carriers to to ensure competitive pricing and reliable service. Evaluate carrier performance and address any issues prevent future occurrences. Customer Service : Provide excellent customer service by ensuring timely and accurate with customers regarding shipment status, delays, and any issues that may arise. Handle customer inquiries
inter branch stock transfers, deliveries and customer service. 1. WAREHOUSE AND LOGISTICS EFFICIENCY · Contribute logistics problems while maintaining high levels of service delivery within budgetary requirements; · Monitor logistics data to others in the business to aid customer service and cost improvements. 2. PEOPLE MANAGEMENT Ensure compliance with import/export regulations/customs regulations, where applicable, and legal and health
inter branch stock transfers, deliveries and customer service. 1. WAREHOUSE AND LOGISTICS EFFICIENCY · Contribute logistics problems while maintaining high levels of service delivery within budgetary requirements; · Monitor logistics data to others in the business to aid customer service and cost improvements. 2. PEOPLE MANAGEMENT Ensure compliance with import/export regulations/customs regulations, where applicable, and legal and health
Contribute to effective service delivery by managing the operations team responsible for executing international the management of the Customs Deferment. Ensure that all invoices from service providers are requested time for invoicing within 48 hours after customs release. Customer and Client Interaction: Interact with employees, ensuring they understand new and current Customs legislation. Manage team performance against targets activities and solution building for new opportunities/customers. Ensure growth of 8% over and above inflation
Contribute to effective service delivery by managing the operations team responsible for executing international the management of the Customs Deferment. Ensure that all invoices from service providers are requested time for invoicing within 48 hours after customs release. Customer and Client Interaction: Interact with employees, ensuring they understand new and current Customs legislation. Manage team performance against targets activities and solution building for new opportunities/customers. Ensure growth of 8% over and above inflation
forecasting.
to ensure that Pingo meets its service level agreement to our customer. The role is the people manager events, minimizing disruptions and maintaining service continuity.· Maintain clear and open lines of of communication with team leader’s customer experience manager, and other stakeholders, ensuring timely information, updates, and instructions.· Work with the Customer Experience Manager on implementing any process with external stakeholders, such as emergency services, to facilitate timely and appropriate responses
records on Autoline for all new & existing customers.
management of operational processes and contracts/service
Develop and maintain procedures which relate
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship />Audit the quality of service provided through personal interaction with the customer on an ongoing basis skills
Relevant written and verbal contracts / service level agreements
Knowledge of recruitment
compliance to systems, processes and controls. Customer Services / Relationship Management - Establish and address required forums / events - Manage client services - Handle escalated problems, enquiries and needs products and services - Maintain excellent client services - Ensure competitive products and services - Ensure suppliers and buyers Excellent Service Delivery - Deliver client services - Handle client enquiries and