- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required
- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required
and systematic filing of all documents
Communicating all deviations with the port on mail Attending all port meetings regarding loading operations manner. Maintain a high-profile on-board vessel. Attend to Principals' requirements with determination
Communicating all deviations with the port on mail Attending all port meetings regarding loading operations manner. Maintain a high-profile on-board vessel. Attend to Principals' requirements with determination
Communicating all deviations with the port on mail Attending all port meetings regarding loading operations manner. Maintain a high-profile on-board vessel. Attend to Principals' requirements with determination
documents Attending to emails. both internal and external Assist with yard stock levels Attend to stock
Communicating all deviations with the port on mail Attending all port meetings regarding loading operations manner. Maintain a high-profile on-board vessel. Attend to Principals' requirements with determination
Ensure shipping queries (PO's and Charges) are attended too timeously and resolved within month of query Port and empties turned into nominated depots. Attend to Customer Complaints, Supplier documentation
Ensure shipping queries (PO's and Charges) are attended too timeously and resolved within month of query Port and empties turned into nominated depots. Attend to Customer Complaints, Supplier documentation