Tracker requires the services of a talented and experienced Head: Critical Services to focus on developing developing, implementing and reviewing the Critical Services strategy in order to ensure that the approved recovery rate and exceed the required customer service delivery standards of Tracker. Strategy Formulation the creation of a strategy to guide the Critical Services department as determined by the strategic objectives for Critical Services. Ensure alignment of the strategic goals for the Critical Services department with
Key Responsibilities:
in the FMCG sector based in Midrand is seeking a detail orientated and highly analytical Temp Logistics background/knowledge, to manage the usage of 3 rd party Courier services (including SLA negotiations and management) to (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal
targets. Identify potential prospects, establish contact, and develop customer relationships; target customers Coordinate air and ocean new business accounts secured by the FSM and develop sales leads and assess potential upper management, and/or clients regarding quality service and related issues that affect our ability to meet operating staff to ensure quality and profitable service is delivered based on the customer's SOP. Manage Prepare monthly, quarterly, and yearly reports that detail trade lane new air and ocean forwarding business
targets. Identify potential prospects, establish contact, and develop customer relationships; target customers Coordinate air and ocean new business accounts secured by the FSM and develop sales leads and assess potential upper management, and/or clients regarding quality service and related issues that affect our ability to meet operating staff to ensure quality and profitable service is delivered based on the customer's SOP. Manage Prepare monthly, quarterly, and yearly reports that detail trade lane new air and ocean forwarding business
do not contact any of the recruiters directly Should your CV be successful, We will be in contact If you Regulated Training - Part 108 Level 2 Aviation Security - Dangerous Goods Category 6 Minimum Experience administrative role - 1 Year experience in customer service or account management - Experience in freight sales
do not contact any of the recruiters directly Should your CV be successful, We will be in contact If you Regulated Training - Part 108 Level 2 Aviation Security - Dangerous Goods Category 6 Minimum Experience administrative role - 1 Year experience in customer service or account management - Experience in freight sales
management of operational processes and contracts/service
Develop and maintain procedures which relate
kept to a minimum
Vehicle, driver and cargo security
Optimal usage of fuel
No unnecessary
procedures (as per client requirements)
Safety and security standards
Optimal allocations of vehicles
entertainment when necessary
Audit the quality of service provided through personal interaction with the
/>Monitoring fuel
Report on performance of the contact on a monthly basis
Manage and control all
Excel)
Your exceptional leadership skills, attention to detail, and ability to handle multiple tasks will contribute or electronics. Provident fund for financial security. Transport allowance to support commuting needs