Purpose:
Coordinate customer activities within the applicable portfolio in an efficient
focusing on customer satisfaction.
Duties:
Customer Service
sales force, customers, and company supply chain to fill all internal and external customer orders applicable
of all customer orders placed & following up on any back orders.
Chemical Industry is currently looking to employ Customer Service Administrator based in Port Elizabeth of virtual programs (e.g. MS Teams, Zoom etc.). Customer Service. Stock Management (Basic - to prevent Distribution and Logistics skills. Competencies: Customer Service Orientated. Accuracy / Attention to detail limited to: Customer Service Coordination: Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area. Receiving
virtual programs (e.g. MS Teams, Zoom etc.).
Chemical Industry is currently looking to employ Customer Service Administrator based in Port Elizabeth of virtual programs (e.g. MS Teams, Zoom etc.). Customer Service. Stock Management (Basic - to prevent Distribution and Logistics skills. Competencies: Customer Service Orientated. Accuracy / Attention to detail limited to: Customer Service Coordination: Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area. Receiving
dismantling of e-waste materials in accordance with customer/ compliance and profitability requirements.
stock
efficient delivery of packages, maintaining high customer service standards, and driving the overall performance
Customer Service:
efficient delivery of packages, maintaining high customer service standards, and driving the overall performance staff. Customer Service: Maintain high standards of customer service and resolve any customer issues issues promptly. Monitor customer feedback and implement improvements as necessary. Financial Management: Manage performance, including financial, operational, and customer service metrics. Report any significant issues Ability to work under pressure and meet deadlines Customer-focused approach
efficient delivery of packages, maintaining high customer service standards, and driving the overall performance staff. Customer Service: Maintain high standards of customer service and resolve any customer issues issues promptly. Monitor customer feedback and implement improvements as necessary. Financial Management: Manage performance, including financial, operational, and customer service metrics. Report any significant issues Ability to work under pressure and meet deadlines Customer-focused approach
for:
1. CUSTOMER SERVICE, MARKETING & SCHEDULING
- Liaising with customers for orders inspections.
- The recruitment of new customers through customer visits as indicated by the marketing
- Research regarding new customers.
- Visits to existing customers to ensure continuous, high-quality high-quality service and maintain good customer relations.
- Inspection of client's distribution contact with new and existing customers.
- Communication with customers in the event of lost cargo
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed