internationally for over 5000 clients Manage customer relationship from a service perspective through a structured communication approach Understand customer needs through proactive continuous customer diagnosis Create, implement implement and follow-up service account plans in alignment with customer and account team Create, implement follow-up quality plans per account in line with customer and account team Identify sales opportunities growth of profitable service contracts Manage internal interfaces and customer to assure efficient delivery
Customer Relations Manager B2B Logistics / Warehousing East Rand
Minimum requirements:
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Education
- Higher Certificate / NQF5 required
Experience
- Minimum 2-3 years related experience and/or training; or equivalent combination of education and experience.
Requirements:
solving queries etc. in order to deliver exceptional service within clients' SLA. The ideal candidate would Finance. Follow up on outstanding money; Other - Insurance claims, traffic fines, vehicle maintenance; Management preparation for the division/depot. Client Service: Service Culture – Deliver within SLA; Partnership Proven track record of managing portfolio of customers. Computer Literacy (MS Office Suite – Excel, Word
Customer service orientation - Able to handle a demanding customer environment. • Good problem-solving handle pressure. • Customer service orientation - Able to handle a demanding customer environment. • Can Operations background would be a distinct advantage. Servicing & Sales, International Trade principles & & Negotiation skills - intermediate • Client/service orientation. Situation analysis & problem solving
economic fortunes of Africa”. Finance Support Services Division has a vacant post for a Supervisor: Warehousing responsibility for correcting problems: Gives responses to customer's questions and follow-up their inquiries, requests
Day-to-day calling on customers and management of key accounts Sourcing of new customers/business Managing effective relationships with new and current Customers Identifying and creating new opportunities in sales, customers and competitors Presenting professional price proposals in writing to all customers Developing obsolescence costs are minimized Ensuring all customer requirements and complaints are communicated appropriately Stores and Distribution function on site, including admin, consumables and other branch requirements Coordinating
Day-to-day calling on customers and management of key accounts Sourcing of new customers/business Managing effective relationships with new and current Customers Identifying and creating new opportunities in sales, customers and competitors Presenting professional price proposals in writing to all customers Developing obsolescence costs are minimized Ensuring all customer requirements and complaints are communicated appropriately Stores and Distribution function on site, including admin, consumables and other branch requirements Coordinating
Excellent references Good admin skills (invoices, del notes, etc) Good customer service skills Basic salary
, Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity targets and ensuring adherence operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent consistent delivery of excellent Customer service across all departments Grade 12 3-year qualification in Ensure customer satisfaction by delivering in full and on time Achieve agreed Customer Service turnaround deliveries to Customers by the couriers are within agreed service standards Monitor Customer service standards