way and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
dispatching and receiving of customer tools from the reception area.
operations with warehouse staff. Analyzing supply chain data to ensure the uninterrupted availability of stock
operations with warehouse staff. Analyzing supply chain data to ensure the uninterrupted availability of stock
processes
Assisting with customer queries. Packing invoices Checking orders, phoning the customer / courier when respond as required with other departments and customers. Ensure clear understanding of all issues like
benchmarks. Must understand customer credit management Must have customer relationship management skills
benchmarks. Must understand customer credit management Must have customer relationship management skills
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship provided through personal interaction with the customer on an ongoing basis and timeous corrective action
verified by him and submitted on a weekly basis Customer care Provide exceptional client service and continuously continuously follow up Engage with current customers on a regualr basis to strengthen the relationship team Problem solving and analytical abilities Customer centric and service orientated Must be able to tracking of delivery vehicles Ensure all site and customer objectives are achieved. Neg.