responsible for maintaining and leveraging quality of service provided to customers, while ensuring operational (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal procedures and measures. Work closely with internal Departments and external customers in applying improvement
and tasks in accordance with agreed budgets, service/delivery targets and daily/weekly/monthly plans and corrected before they are sent to the Quality Department Investigate and initiate corrective actions Self-starter with ability to use initiative Good customer service orientation Qualifications: National Diploma/Degree
and tasks in accordance with agreed budgets, service/delivery targets and daily/weekly/monthly plans and corrected before they are sent to the Quality Department Investigate and initiate corrective actions Self-starter with ability to use initiative Good customer service orientation Qualifications: National Diploma/Degree
met
ensure the correct levels of service is rendered in all aspects Constantly evaluating the service levels recommendations to the client regarding the improvement of services. SLA must be monitored and where not met; the requirements are done in a timeous manner at the correct level of care. Escalating matters of importance/urgency Management services. Fleet Management. Management of Branch Financial Monthly Operating Service- Cost Control/CPS
management of operational processes and contracts/service
Develop and maintain procedures which relate
entertainment when necessary
Audit the quality of service provided through personal interaction with the
the customer on an ongoing basis and timeous corrective action is taken when required
Monitoring and
submit cash book payments so that the costs are correctly allocated
Report weekly on projects contract
housekeeping audits are conducted regularly and that corrective action is taken if required. This includes
-Ensure that car park meets optimum service levels at all time as per service level agreement -Building and of site staff, ensuring that staff members are correctly deployed, trained and motivated. -Managing staff performance management on site and escalate to HR Department -Ensure staff deployment schedules run effectively -Ensure that site meets its optimum service levels at all times as per service level agreement. -Conduct site meetings with landlord, staff and service providers on increasing services levels -Improve operational systems
excellent service. DUTIES & RESPONSIBILITIES • Ensure finished goods are marked correctly and items bundle. • Ensure the receipt cost is accurate and correct. • Once jobs have been receipted, mark the finished stock matches • Ensure returned goods are marked correctly and items on the floor match the system. • Inform jobs. • Ship sheeting on sales orders from the correct lots. • Ensure that all line off cuts are put into
excellent service. DUTIES & RESPONSIBILITIES • Ensure finished goods are marked correctly and items bundle. • Ensure the receipt cost is accurate and correct. • Once jobs have been receipted, mark the finished stock matches • Ensure returned goods are marked correctly and items on the floor match the system. • Inform jobs. • Ship sheeting on sales orders from the correct lots. • Ensure that all line off cuts are put into
sufficient feedback to staff - Provide support to the department where required - Ensure compliance with relevant relevant legislation - Ensure the department complies with all relevant legislation - Manage Risks - Proactively compliance to systems, processes and controls. Customer Services / Relationship Management - Establish and manage address required forums / events - Manage client services - Handle escalated problems, enquiries and needs products and services - Maintain excellent client services - Ensure competitive products and services - Ensure