operations. We're committed to delivering top-notch service and expertise, ensuring seamless cargo management point of contact for client queries and internal departments.
movement of goods while maintaining high levels of customer satisfaction. Logistics Strategy: Develop and and implement strategic plans for the logistics department, focusing on improving processes, reducing costs strategies, and minimizing excess stock, to meet customer demand while controlling costs. Transportation ensure on-time and efficient delivery of goods to customers. Vendor Relations: Establish and maintain strong performance indicators (KPIs) for the logistics department, analyzing data to identify trends and areas
movement of goods while maintaining high levels of customer satisfaction. Logistics Strategy: Develop and and implement strategic plans for the logistics department, focusing on improving processes, reducing costs strategies, and minimizing excess stock, to meet customer demand while controlling costs. Transportation ensure on-time and efficient delivery of goods to customers. Vendor Relations: Establish and maintain strong performance indicators (KPIs) for the logistics department, analyzing data to identify trends and areas
routes to ensure timely delivery of products to customers. Collaborate with distribution partners to streamline relations matters effectively. Ensure compliance with labour laws and company policies regarding employee conduct to financial targets. Coordinate with other departments, such as procurement and finance, to support
routes to ensure timely delivery of products to customers.
records on Autoline for all new & existing customers
to ensure that Pingo meets its service level agreement to our customer. The role is the people manager collaboration between control centre staff and other department such as operations, IT, Planning and Pingo’s events, minimizing disruptions and maintaining service continuity.· Maintain clear and open lines of of communication with team leader’s customer experience manager, and other stakeholders, ensuring timely information, updates, and instructions.· Work with the Customer Experience Manager on implementing any process
Assisting with customer queries. Packing invoices Checking orders, phoning the customer / courier when Communicate and respond as required with other departments and customers. Ensure clear understanding of all issues and assist with installations and maintenance services In-house Maintenance Repairs Any Admin that will
Responsibilities
Customers
Identify and develop potential, sustainable customer relationships
Respond to customer enquiries / complaints
Lead in engagements and strategic customer interfaces
policy and local requirements.
Existing customer retention & continued patronage.
Timely
Timely & amicable settlement of customer issues
Alignment of Country RFR plans with country/regional/global
pricing
Defines, implements, monitors and enforces service and quality standards, in cooperation with product
in a similar role. Duties: Customer liaison in order to determine customer needs. Liaison with Product Technicians, Procurement, Stores and Buying Department Assist Sales team leaders / reps where applicable