skills
development of a hotel service team.
skills;
/>Areas KPIs
1. Customer Related
communication skills Excellent people skills Strong customer/guest service orientation Comfortable in dealing with
department.
Research the market, understand customer requirements and analyse trends.
Offer expert including finance, sales and
marketing, customer service, production, and employee management.
Superior
Responsibilities Efficiently provide excellent guest service. Ensure that the facility is ready to open fifteen Be on the floor 100% of the time during a meal service period to observe, monitor, and follow up on all the cleanliness and organization of the dining, service, and preparation areas by established standards standards of food presentation, sanitation, and service. Monitor food production and the final product specifications. Ensure the staff is following established service standards. Motivate staff members to maximize sales
Responsibilities Efficiently provide excellent guest service. Ensure that the facility is ready to open fifteen Be on the floor 100% of the time during a meal service period to observe, monitor, and follow up on all the cleanliness and organization of the dining, service, and preparation areas by established standards standards of food presentation, sanitation, and service. Monitor food production and the final product specifications. Ensure the staff is following established service standards. Motivate staff members to maximize sales
Responsibilities: Staff / people management Workplace safety Customer satisfaction Food safety Store and food sanitation Responsibilities: Staff / people management Workplace safety Customer satisfaction Food safety Store and food sanitation
advantageous) Commitment to delivering a high level of customer service. Excellent communication skills both written