beverages is an added advantage Experience in the service industry especially in dealing with guests and with all head of departments Hosting all Guests, Agents, Media and VIP groups Manage Staff activities Participate
lodge and brand are taken to the next level of service standards. Assist the Hospitality Manager with hosting Overall responsibility for implementing service and hospitality training plan at lodge, including training and any other service and hospitality training as needed to ensure the service standards are achieved butlers, camp managers and Management team to ensure Service standards are always maintained Responsible for departures, special requests, bush banqueting Hosting agents and media, group bookings and events Constantly
lodge and brand are taken to the next level of service standards. Assist the Hospitality Manager with hosting Overall responsibility for implementing service and hospitality training plan at lodge, including training and any other service and hospitality training as needed to ensure the service standards are achieved butlers, camp managers and Management team to ensure Service standards are always maintained Responsible for departures, special requests, bush banqueting Hosting agents and media, group bookings and events Constantly
Hospitality and Service Training Experience Hospitality degree beneficial Experience in the service industry lodge and brand are taken to the next level of service standards Assist the Hospitality Manager with the hosting Overall responsibility for implementing service and hospitality training plan Oversee and develop managers and Management team to ensure Lodge and Service standards are always maintained Responsible for bush banqueting Hosting agents and media, group bookings and events Support service delivery and training
standard of service, managing staff, and optimizing the restaurants performance to enhance customer satisfaction provide feedback.
Customer Service:
Ensure excellent customer service is consistently delivered delivered.
Address and resolve customer complaints and concerns promptly.
Monitor and respond a clean, safe, and welcoming environment for customers and staff.
Ensure compliance with health costs.
Track daily, weekly, and monthly sales performance.
Conduct inventory management
Governmental entities, the community, the industry (Agents and other Lodges). Development – Working with the Lodge and brand are taken to the next level of service standards. Overall responsibility for budget creation departments, Hospitality Manager to ensure the Lodge and service standards are always maintained, ensure costs and coaching HODs and junior Managers. Hosting all Guests, Agents, Media and VIP groups. Manage uniform issues and
and emails from guests, prospective guests, and agents.
absence of such could put employees and
customers at risk.
QSC/Sales Building
have a passion for wine and outstanding guest service skills. Training of other restaurant staff; Ensure portfolio; Ensure that wine service area is set up and ready for service; Ensure that there is enough and other regulations as may be applicable to the sale of alcoholic beverages. Grade 12 and certificate interpersonal- & communication skills; Strong customer service orientation; Ability to maintain a professional
have a passion for wine and outstanding guest service skills. Training of other restaurant staff; Ensure portfolio; Ensure that wine service area is set up and ready for service; Ensure that there is enough and other regulations as may be applicable to the sale of alcoholic beverages. Grade 12 and certificate interpersonal- & communication skills; Strong customer service orientation; Ability to maintain a professional