to them all the technical information and tools required for their role in order to engage and assist guests in a professional manner
crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality by the agreed deadline, ensure that all incoming calls are directed to the correct extensions/departments extensions/departments, and assist guests with all outgoing calls.
Part of your role will be to ensure emergency procedures with experience in a 4 or 5-star establishment and experience with a busy switchboard
excellent customer service and a pleasant dining experience to our guest.
Responsibilities
hostess desk clean and tidy Requirements:
/>START DATE : A.S.A.P / Immediate
REQUIREMENTS:
interested in candidates with previous functions experience . Weddings , corporate &/or other live events events, large bookings Liaise with clients when required – pro-active turn-around time for responses Follow and Kitchen management with regard to function requirements Accurate quoting, invoicing and processing on during busy periods Ensure product knowledge levels required is achieved Adhere to company policies and procedures per contract of employment Assist with handling calls and reservations Bookings sheets / functions / layouts
exceptional customer service and ensuring a seamless experience from check-in to check-out. Your responsibilities promoting engagement and enhancing the guest experience.
manner upon their arrival. Manage all incoming calls and inquiries, providing accurate information and and check-out process, facilitating a seamless experience for guests. Handle guest feedback and complaints preferred, but not compulsory Minimum of 5 years of experience in a similar role within the hospitality industry
manner upon their arrival. Manage all incoming calls and inquiries, providing accurate information and and check-out process, facilitating a seamless experience for guests. Handle guest feedback and complaints preferred, but not compulsory Minimum of 5 years of experience in a similar role within the hospitality industry
environment. Key Responsibilities: Answering incoming calls and responding to customer inquiries in a professional equivalent qualification. At least 2 years of experience in a customer service role, preferably in the customer service and ensuring a positive guest experience. If you are a friendly and detail-oriented individual
environment. Key Responsibilities: Answering incoming calls and responding to customer inquiries in a professional equivalent qualification. At least 2 years of experience in a customer service role, preferably in the customer service and ensuring a positive guest experience. If you are a friendly and detail-oriented individual