North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
performance indicators and meet expected client service levels.
Demanding and time-sensitive call center ive level fluency in the German language: Verbal & Written skills essential (Advanced level may be Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility (OFF)
Shifts move forward by 1 hour to account for Daylight Savings
Please note:
calculations to reporting and filing. They are backed by Group, a trusted partner to over 13,000 clients, including will have: Proven experience in Customer Success, Account Management, or a similar customer-focused role
nsive support during incubation to ensure high levels of success in our dynamic operation