team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located in Randburg Randburg (Johannesburg). The Call Center Agent will be responsible for providing excellent customer service and offering timely and accurate support. The agent will need to have strong interpersonal skills, computer
developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities providing daily direction and communication to agents to ensure that daily and weekly targets are met to escalated customer issues from Agents Continually evaluate agent performance and conduct regular quality processes and procedures are adhered to. Coach Agents on issues arising during the course of operations Authority • The job holder ensures that the team of agents follow the required instructions, company decision
problems/educate clients whenever necessary. Check daily booking summary list and rectify errors where required Perform after hours Navis duties as scheduled. Bookings & Quotations Quote rates in consultation with Client Services Manager and Assistant Manager Check booking confirmations before they are emailed to clients notable developments, i.e New Clients, exceptional bookings, cancellations, dissatisfaction, and other client
problems/educate clients whenever necessary. Check daily booking summary list and rectify errors where required Perform after hours Navis duties as scheduled. Bookings & Quotations Quote rates in consultation with Client Services Manager and Assistant Manager Check booking confirmations before they are emailed to clients notable developments, i.e New Clients, exceptional bookings, cancellations, dissatisfaction, and other client
call, go ahead is received within one hour of booking or truck arrival. Consulting with mechanics, foreman hours allocated vs worked. Control the gate pass book and company policies regarding vehicle movements call, go ahead is received within one hour of booking or truck arrival. Consulting with mechanics, foreman hours allocated vs worked. Control the gate pass book and company policies regarding vehicle movements
onboarding, and ongoing support of real estate agents using the platform Lead the recruitment, hiring resolution of issues and inquiries from real estate agents using the platform Develop and implement procedures
onboarding, and ongoing support of real estate agents using the platform Lead the recruitment, hiring resolution of issues and inquiries from real estate agents using the platform Develop and implement procedures
provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired
provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired
qualification Proficient in both spoken and written Afrikaans and English Computer literacy (MS Office) 3 years