•Customer negligence process •Ensure stock takes are managed and prepared within the allocated time frame and up on customer quotations. •Monitor quotation - RNR after 7 days. Monitor Reverse logistics (Receiving) paperwork vs physical machine vs repair trip sheet. Monitor Reverse Logistics (Despatch) •Check on trip sheet receiving check list. Housekeeping: •Monitor general housekeeping. Monitor Customer Care/ Adhering to CPA procedures •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo
•Customer negligence process •Ensure stock takes are managed and prepared within the allocated time frame and up on customer quotations. •Monitor quotation - RNR after 7 days. Monitor Reverse logistics (Receiving) paperwork vs physical machine vs repair trip sheet. Monitor Reverse Logistics (Despatch) •Check on trip sheet receiving check list. Housekeeping: •Monitor general housekeeping. Monitor Customer Care/ Adhering to CPA procedures •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo
tasks to staff to ensure efficient operations Monitor and evaluate staff performance Respond and resolve protocols are followed Monitor cash handling and other financial activities Monitor Cashiers Scheduling
African team. Main tasks would be linked to order management: • Focus on Key Performance Indicators (TTA - - LISC) • Proactive backlog and late backlog management • Daily interaction/communication with Customers of workload peaks and/or absences • Constant monitoring of delivery performances • Request valuable feedback resilience and proactivity in managing all the business criticalities • Managing of tickets from the OCE system system. Assists others in the management of assigned customer accounts including supporting team members
African team. Main tasks would be linked to order management: • Focus on Key Performance Indicators (TTA - - LISC) • Proactive backlog and late backlog management • Daily interaction/communication with Customers of workload peaks and/or absences • Constant monitoring of delivery performances • Request valuable feedback resilience and proactivity in managing all the business criticalities • Managing of tickets from the OCE system system. Assists others in the management of assigned customer accounts including supporting team members
The Customer Experience Lead will partner with managers and relevant stakeholders to support organisational The Customer Experience Lead will review and monitor the customer experience to enhance systems and delivery methodology. Key Accountabilities Work with managers to ensure the Customer Journey aligns with organisational Marketing, Support Managers, Support Staff, Business Managers, Shared Services managers. Skills & Experience relationship-related work. Marketing, Business Relationship Management, Customer Product Development, or similar, or
service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes customer service; Set high-quality standards and monitor as part of monthly QA, ensuring this is met via assessment methods; Quality Assurance of Incident Management by spot checking Incidents and providing; Analysts exceed SLAs, OLAs, and KPI targets; Through monitoring, management, and contribution ensure the team achieves level or risk where possible mitigating breach and managing to resolution; Provide relevant stakeholders within
Relationship management with our top producing financial advisors Active case/pipeline management Provide possible Position requirements: You must have a senior certificate Relevant tertiary qualification; diploma/degree
Relationship management with our top producing financial advisors Active case/pipeline management Provide possible Position requirements: You must have a senior certificate Relevant tertiary qualification; diploma/degree
in office support to Export Sales Development Managers. Assist with all export related queries and ensure that the ‘holding emails' are sent if required. Monitor all abandon cargo notifications, ensuring that email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations changes in vessel scheduling Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems