to work productively under pressure. Ability to manage time effectively. Good communication skills with (speak, write, read) KEY PERFORMANCE INDICATORS Manage discrepancy reports and advising clients of damaged min. Daily reporting on unresolved issues to management and any written complaints received. Forward delivery reports by customer as and when required by management. Assist with data capturing and pod capturing
The Customer Experience Lead will partner with managers and relevant stakeholders to support organisational delivery methodology. Key Accountabilities Work with managers to ensure the Customer Journey aligns with organisational Marketing, Support Managers, Support Staff, Business Managers, Shared Services managers. Skills & Experience relationship-related work. Marketing, Business Relationship Management, Customer Product Development, or similar, or influence, and capacity to interact at a Senior Manager level and represent my client in external contexts
demand plan, multi-task, organize, prioritize and manage time effectively Professional, warm and friendly Relationship management skills and openness to feedback Responsibilities & Tasks Managing incoming calls
demand plan, multi-task, organize, prioritize and manage time effectively Professional, warm and friendly Highly motivated and target driven Relationship management skills and openness to feedback Problem solving . Adaptability. Role & Responsibilities: Managing incoming calls and customer service enquiries
demand plan, multi-task, organize, prioritize and manage time effectively Professional, warm and friendly Highly motivated and target driven Relationship management skills and openness to feedback Problem solving . Adaptability. Role & Responsibilities: Managing incoming calls and customer service enquiries
online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk environment ensuring ‘first contact' resolution Assist with managing various mailboxes within the Clicks Group Customer other reasonable ad-hoc duties requested from management. Education: National Senior Certificate (Grade
online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk environment ensuring ‘first contact' resolution Assist with managing various mailboxes within the Clicks Group Customer other reasonable ad-hoc duties requested from management. Education: National Senior Certificate (Grade
dimeous settling of clams whilst applying risk management principles at consultant level. Processing The rejections. Demonstrate a clear understanding of the management of claims handling that must be followed within clear understanding of how to operate a claims management system, as well as the use of relevant tools new claims and identify risks associated if any Management and peers to provide daily interactions about require attention or authorization Procurement Manager, to ensure that service providers strictly adhere
dimeous settling of clams whilst applying risk management principles at consultant level. Processing The rejections. Demonstrate a clear understanding of the management of claims handling that must be followed within clear understanding of how to operate a claims management system, as well as the use of relevant tools new claims and identify risks associated if any Management and peers to provide daily interactions about require attention or authorization Procurement Manager, to ensure that service providers strictly adhere
More than 2 years' call centre and/or customer management experience (Solution training will be provided)