a vital role in ensuring exceptional customer service and maintaining the highest quality standards. non-negotiable). Minimum of 1 year experience in a customer service role. Tertiary education (advantageous). Must have report to campaign team leaders. Handle customer service calls within the banking sector . Ensure all outbound polite manner. Demonstrate excellence in customer service by achieving specified performance standards. Build
We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in
to promote products and services
- Provide exceptional customer service by addressing inquiries
with the objective of providing an end-to-end service and support to brokers.
Key
representatives from the brokerage, and Broker Services
Customer Service Resolve all client queries /complaints initiated by the client and ensure that the relevant clients on email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations other client problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed least 2 to 3 years experience in shipping Customer Services Orientation Excellent Communication and Interpersonal
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key
communication skills Provide excellent customer services Excellent verbal skills in English and Afrikaans
/>be fluent in German
Customer Services experience.
Possess strong analytical skills
evasion and fraud control
Clear busses during service and events
Ensure that cards of all passengers
information such as links to other public transport services such as rail
Operate sliding doors and ensure
ensure that itâs closed when no services are at the station/platform
Responsible for passenger
/>Multi skilled to provide cashier and validator services
Assist with special events and monitor crowd