Our client is urgently looking for a Services Consultant who has extensive experience assisting clients different products we provide a service for. Assisting in developing the Service and Support team as well as relationships between Service and Support team and administration teams to ensure effective service and support that Service and Support team provide quality customer service on every call; Ensure that Service and
clients, sales, warehouse and distribution teams. Offer superior customer service, queries, deliver on promise
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily monitoring systems required to deliver outstanding customer service. Ensures that a customer focused, high performance/high specific focus on the sales and distribution functions by improving customer service through analyzing, evaluating related processes. Establishing and communicating service and performance metrics, monitoring and analyzing (hourly) monitoring of KPIs Daily extraction & distribution of team KPI stats Daily monitoring and documented
ensure that CLO’s meet and sustain agreed customer service, productivity and other targets through daily monitoring
systems required to deliver outstanding customer service. Ensures that a customer focused, high performance/high
specific focus on the sales and distribution functions by improving customer service through analyzing, evaluating
related processes. Establishing and communicating service and performance metrics, monitoring and analyzing
monitoring of KPIs
Daily extraction & distribution of team KPI stats
Daily monitoring and
a qualified Millwright looking to grow in the service environment, dealing with clients, this is the will include: Servicing clients and up sell products according to clients needs. Servicing existing and new clients. Technical support to clients and servicing of machinery. At least 3 years' experience in a qualified Millwright with experience in the service environment. Experience within the FMCG environment
complaints, or troubleshoot service issues. Resolve any complaints or service issues. Obtain and capture Explaining products and services to customers. Exceeding company standards in customer service. Requirements: skills. Possess basic computer skills. Be customer service focused. Possess a genuine interest in administration administration, contact center, and customer service. The basic salary starts at R 5500 plus training, commission
company, based in Midrand, specializing in IT services is looking for an experienced Call Centre Agent their dynamic team. Call Centre Agent for an IT Services and Repair Centre. Matric Call Centre Agent, with Excellent English communication skills and customer service. R5 000 CTC pm
experience will be an advantage
will help you underwriting standards and providing quality client service:
M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL AND