area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner role such as Client Experience or Technical Account Management role IT/Tech related experience Experience
Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement •Responsible status report for Customer Service or Key Account Managers •Assist with resolution of Debtors queries queries •Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment estimates and advice Customer Service or Key Account Managers of deviations •Report directly to the Client
have: Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
Essential Requirements: – Excellent analytical skills – Previous experience in customer service – Ability to problem solve – Ability to work under pressure – Positive attitude – Computer literate (Internet, Word, Excel, Outlook, etc) – Must work well within a team – Clear ITC Duties
proof of payments are documented in Xero accounts Risk management (10%): proactively manage potential risks
Duties and responsibilities
Manage a portfolio of existing clients and accounts
Always offer first class customer service
Providing a variety of quotations to clients.
Following up quotations each morning to ensure we have provided what was required and of
Matric and 5 - 8 years technical sales experience
Valid drivers license and own transport is essential
Manage and nurture Key Accounts
Develop new business
External on site liaison and customer visits to ensure that the existing clients are satisfied with the products and s
Job Purpose: The primary purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To follow-up customer orders, receive, process and reply to all type
Job Purpose: The primary purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To follow-up customer orders, receive, process and reply to all type
Action account / demurrage queries timeously where required. Communication Keep departmental management advised