Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking advisors regarding necessary repairs and possible alternatives to expensive repairs. Inform clients of campaigns Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking advisors regarding necessary repairs and possible alternatives to expensive repairs. Inform clients of campaigns
medical aid. Company car. Fuel allowance. Cell-phone allowance. Performance appraisals. Annual leave
Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking advisors regarding necessary repairs and possible alternatives to expensive repairs. Inform clients of campaigns
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed (Receiving) •Repairs - check completed lists. •Repairs – check receiving trip sheet sign over. •Repairs – check documentation is in order. •Check on repair paperwork vs physical machine vs repair trip sheet. Monitor Reverse and reverse logistics. •Check that repair list corresponds with repair receiving check list. Housekeeping:
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed (Receiving) •Repairs - check completed lists. •Repairs – check receiving trip sheet sign over. •Repairs – check documentation is in order. •Check on repair paperwork vs physical machine vs repair trip sheet. Monitor Reverse and reverse logistics. •Check that repair list corresponds with repair receiving check list. Housekeeping:
and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit Weekly reporting Make sure the branch office & repair cage is always neat & tidy. Matric MS Office
and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit Weekly reporting Make sure the branch office & repair cage is always neat & tidy. Matric MS Office
inventory. You will also be required to assist with the repair of printers from time to time depending on the communication with clients regarding non completed repair jobs advising of technician allocated and estimated spares used and other repair data on the CRM system Invoicing of jobcards where repair services rendered and taking corrective action Performing printer repairs at customers when required Capturing purchase orders EXPERIENCE 1 Year service Controller 1 Year printer repair field technician R15 000 CTC R 1000 performance
Service Representatives to assist clients over the phone with regards to service complaints and queries. complaints service · Assisting Customers over the phone with policies and procedure of the company · Monitoring