societal impact. Emphasising continual growth and development, the company fosters a culture of learning and sustainability. How you'll role As a Customer Support Specialist at this scaling startup, you will play a vital financial management, issue resolution, and team development. You will be responsible for managing customer new lease agreements, including setting up Xero accounts, generating invoices, sending mandates, and ensuring interaction (15%): address incoming calls related to account queries with professionalism, escalate or transfer
will focus on managing client service teams and developing strategies to improve service delivery and client Market Key duties of the Client Services Manager: Develop and execute strategies to establish the technical and onboarding process for technical support specialists, operations staff, and other team members Oversee inquiries from real estate agents using the platform Develop and implement procedures for troubleshooting technical exceptional customer service Collaborate with product development and engineering teams to address platform bugs
will focus on managing client service teams and developing strategies to improve service delivery and client Market Key duties of the Client Services Manager: Develop and execute strategies to establish the technical and onboarding process for technical support specialists, operations staff, and other team members Oversee inquiries from real estate agents using the platform Develop and implement procedures for troubleshooting technical exceptional customer service Collaborate with product development and engineering teams to address platform bugs
a passionate and experienced Customer Support Specialist who is eager to ensure an exceptional and seamless efficient and effective solutions. Update customer account/details with necessary information when needed shifts as necessary. Participate in training and development opportunities to broaden product knowledge and
Communications and Brand
1 Relations with the development of national initiatives for the division and develop project plans for proactive quality assurance and take the lead in the development and implementation of policies, procedures and
the organization and non- organization clients Develops and maintains strong relationships with customers relevant departments i.e transport, warehouse, accounts etc and external sales representatives Following credit notes are done and followed up with the accounts departments Calling customers when necessary,
the organization and non- organization clients Develops and maintains strong relationships with customers relevant departments i.e transport, warehouse, accounts etc and external sales representatives Following credit notes are done and followed up with the accounts departments Calling customers when necessary,
communication and negotiation skills Desire to develop a career in omni-channel retail or ecommerce Behaviours: expectations of customers Takes accountability and ensures others are held to account on agreed upon performance information when resolving organisational problems Develops plans and prioritises initiatives that align to fit and healthy, as well as an individual who develops, inspires, motivates and drives a high-performance communication and negotiation skills Desire to develop a career in omni-channel retail or ecommerce Behaviours:
communication and negotiation skills Desire to develop a career in omni-channel retail or ecommerce Behaviours: expectations of customers Takes accountability and ensures others are held to account on agreed upon performance information when resolving organisational problems Develops plans and prioritises initiatives that align to fit and healthy, as well as an individual who develops, inspires, motivates and drives a high-performance communication and negotiation skills Desire to develop a career in omni-channel retail or ecommerce Behaviours:
The Client Accounts Department is a dynamic and integral part of our organization, specializing in outbound responsibility is to engage with existing clients whose accounts are in default, assisting them in making payment payment arrangements and handling various account-related inquiries. We pride ourselves on delivering exceptional Other ad hoc calls and duties related to Client Accounts Have a 3-year Degree or Diploma. Previous experience